Refunds / Restocking Tickets
All Sales Are Final / No Refunds:
Due to the limited number of tickets for each show please make sure you can attend before you make your purchase.
Restocking Your Tickets:
If you can no longer attend the show and don’t have a friend to take your tickets, let us know via email. We’ll put the tickets back in stock and if they sell, we’ll issue you a refund.
Name Changes / Ticket Transfers:
If you can no longer attend a show, you can give or sell (at face value) the tickets to a friend. Please contact us at least 24 hours before the show to transfer your tickets so we can change the name on the guest list.
All ticket transfers and name changes must go through Undertow.
We must have the person's name and contact info for the guest list and in case we need to do contact tracing after the show.
! VERY IMPORTANT ! DO NOT SELL OR GIVE YOUR TICKETS TO ANYONE WITHOUT GOING THROUGH UNDERTOW.
Tickets that are resold or transferred without going through Undertow will be cancelled.
If you have any questions or need help, please get in touch via email at firstname.lastname@example.org and we'll sort it out.