All Sales Are Final / No Refunds:
Due to the limited number of tickets for each show please make sure you can attend before you make your purchase.
Restocking Your Tickets:
If you can no longer attend the show and don’t have a friend to take your tickets, let us know via email. We’ll put the tickets back in stock and if they sell, we’ll issue you a refund.
Name Changes / Ticket Transfers:
If something comes up and you can no longer attend a show, you can give or sell (at face value) the tickets to a friend. Please contact us at least 24 hours before the show to transfer your tickets so we can change the name on the guest list.
All ticket transfers and name changes must go through Undertow.
We must have the person's name and contact info for the guest list and in case we need to do contact tracing after the show.
! VERY IMPORTANT ! DO NOT SELL OR GIVE YOUR TICKETS TO ANYONE WITHOUT GOING THROUGH UNDERTOW.
If someone tries to sell you tickets directly or says it's ok to transfer to you without going through Undertow, they are mistaken or trying to scam you.
Tickets that are resold or transferred without going through Undertow will be cancelled.
Cancelled Shows / Refunds
In the rare event that a show is cancelled by the artist, we'll issue a full refund and send you an email confirmation. It can take up to 10 business days for you to receive the refunded amount credited back to your original payment method.
If you have any questions or need help, please get in touch via email at email@example.com and we'll sort it out.