Name Changes / Ticket Transfers
Name Changes / Ticket Transfers:
If you can no longer attend a show, you can give or sell (at face value) the tickets to a friend. Please contact us at least 24 hours before the show to transfer your tickets so we can change the name on the guest list.
All ticket transfers and name changes must go through Undertow.
We must have the person's name and contact info for the guest list.
Restocking Your Tickets:
Let us know you can no longer attend the show and don’t have a friend to take your tickets. We’ll put the tickets back in stock and if they sell, we’ll issue you a refund.
DO NOT BUY OR TICKETS FROM ANY THIRD PARTY. THESE TICKETS ARE NOT VALID.
If someone tries to sell you tickets directly or says it's ok to transfer to you without going through Undertow, they are mistaken or trying to scam you. Tickets that are resold or transferred without going through Undertow will be cancelled.
If you have any questions or need help, please get in touch.
Email is the best way to reach us: firstname.lastname@example.org
Or call us if you want to chat: 217-359-0622
We're usually in the office Monday through Friday from 10am to 5pm (Central time). If it's outside of office hours, it's best to email and we'll follow up as soon as we're back at work.
Jayne & Bob