Info for Guests

Hello! Thanks for being a part of our show! We really appreciate you joining us. We've put together some info about how the shows work as well as helpful tips to make this a good experience for everyone. Please read through and get in touch before the show if you have any questions or concerns. 

COVID-19 PROTOCOLS (updated August 3, 2021)
In order to do these shows as safely as possible for hosts, guests and artists, we’ll be asking all guests to agree to a few things before they can purchase tickets to attend a one of our shows. 

+ Everyone attending must be fully vaccinated against COVID-19 by the date of the show.
+ Everyone attending must show a completed CDC COVID-19 vaccine card to enter.
+ Everyone attending must wear a mask while inside the space.
+ Contact details provided at checkout may be used to help facilitate contact tracing if necessary after the show.

There will be no exceptions for anyone for any reason. Thank you for understanding and following these policies while we get our artists back out on tour to play music for you in the safest possible way.

Tickets:
No paper tickets will be sent. A link to download a PDF ticket will be on the confirmation page after your transaction is complete. You'll also get an automated email with info on how to access your tickets. Please double check the accuracy of your email address before your purchase. We need the correct email address to deliver tickets to you.

You'll have access to download your tickets anytime before the show by visiting the download link in your order confirmation email.

Admission:
Bring your PDF ticket to the show (printed or on your phone). Your PDF ticket includes the address, parking info, and other details. Please don't share this info with anyone outside of the people you are bringing to the show. In addition, your name will be on the guest list at the door. All tickets will be listed under the purchaser’s name. Groups of two or more must arrive with the purchaser (example: Jeff Lebowski +3). You just need to bring one copy of your ticket for everyone in your group.

No one will be allowed to enter unless they have purchased tickets through Undertow and their name is on the guest list. No additional tickets will be sold at the door.

IMPORTANT: Everyone attending must bring a completed CDC Covid-19 vaccination card (paper card or digital copy on your phone) to enter. NO EXCEPTIONS!

Show Time:
Arrival time and show time will be on your ticket. It varies for each show.

Seating:
Most shows are general admission floor seating. We'll mention on each ticket what kind of seating is available and if you should bring a pillow or cushion to sit on the floor.

Audio/Video:
Please, no audio or video recording of the show. Non-flash photography is okay if done discreetly and with respect for the performance and other guests. Constant use of cameras, phones, etc... can be very distracting. So please use your best judgement. Thanks for helping us make the show a good experience for everyone!

All Sales Are Final / No Refunds:
Due to the limited number of tickets for each show please make sure you can attend before you make your purchase.

Name Changes / Ticket Transfers:
If you can no longer attend a show, you can give or sell (at face value) the tickets to a friend. Please contact us at least 24 hours before the show to transfer your tickets so we can change the name on the guest list.

VISIT THIS LINK TO TRANSFER YOUR TICKETS

All ticket transfers and name changes must go through Undertow.
We must have the person's name for the guest list and contact info in case we need to do contact tracing after the show.

VERY IMPORTANT!
DO NOT BUY TICKETS FROM ANY THIRD PARTY UNLESS THAT PROCESS HAPPENS THROUGH UNDERTOW. THESE TICKETS ARE NOT VALID.

If someone tries to sell you tickets to this show directly or says it's ok to transfer tickets to you without going through Undertow, they are mistaken or trying to scam you.

We'll cancel any tickets that are resold or transferred without going through Undertow.

Restocking Your Tickets:
If you can no longer attend the show and don’t have a friend to take your tickets, let us know via email. We’ll put the tickets back in stock and if they sell, we’ll issue you a refund.

If you have any questions about tickets, please get in touch via email and we'll sort it out.

Or call our shop if you prefer to talk to a real person. 217-359-0622. We're usually in the office Monday through Friday from 10am to 5pm (Central time). If it's after office hours or weekends it's best to send an email and we'll follow up as soon as we're back at work.

IMPORTANT:
These are intimate acoustic performances being hosted in a private space. It's not a party. Please be respectful of the performance, the hosts, their home and the neighbors as you come and go. By purchasing tickets you understand and agree that you attend a living room show at your own risk. We do our best to make sure each show is hosted in a place that can adequately and safely accommodate all guests, but you will be responsible for yourself and your own safety at-all-times. The performers, hosts, homeowners, Undertow, and other guests at the show will not be responsible for any injury or loss resulting from your attendance or any activities before, during or after the show. We'll work together with the host to make sure that any inappropriate behavior by guests is stopped, and if necessary, the host will ask uncooperative guests to leave. Please help us make this a good and positive experience for everyone so we can continue to do shows like this.

Thanks again for making these shows possible and supporting artists in a real and meaningful way.

Bob & Jayne / Undertow